TERMS AND CONDITIONS CUP OF EMPATHY
DEFINITIONS
Cup of Empathy: the company as registered at the Chamber of Commerce (51097532), and known to the tax authorities (NL001942257B33) including all natural persons who perform work for Cup of Empathy (eg. an assistant). For readability, Cup of Empathy is appointed with ‘we’, ‘our’ and ‘us’.
Client: the natural person or legal person (eg. an employer) who issues an assignment to Cup of Empathy. For readability, the client is addressed with ‘you’ and ‘your’.
Participant: the natural person who participates in a session, practice group, workshop, course, etc. who did not issue the assignment him/herself (eg. an employee).
Session: all services scheduled by appointment, such as coaching, 1-on-1 counseling, private empathy session or mediation.
Workshop: all services for which several participants can register that takes one day or less, such as introduction workshops and practice groups.
- APPLICATION
These general terms and conditions apply to every agreement between Cup of Empathy and the Client and / or Participant.
2.NATURE OF THE SERVICE
All our services are effort commitments. The service is aimed at increasing connection, compassion and insight. This means that we can not guarantee a concrete strategy will be found to fulfil your needs.
3.INFORMATION PROVIDING
You must provide us with all information necessary for the proper execution of the assignment. For example, medication use and previous (psychological) treatments and / or diagnoses.
4. LIABILITY
We assume that you are able to take care of yourself. In case of serious psychological problems we advise you to first consult a doctor or psychologist. At all times, you are responsible for choices make, your own behavior and the consequences of this, both during the service and the period thereafter.
We are never liable for direct damage or indirect damage, emotional damage or damage resulting from decisions you have made, such as damage to other participants. If you do damage possessions or property of us, the third parties we work with that provide locations or materials, or to other participants, we can recover this damage from you.
5. PRIVACY & CONFIDENTIAL INFORMATION
During a session: everything that is discussed during a session is treated confidentially.
During group activity: when you participate in group activity, you must treat all information confidentially.
If you want to share or discuss confidential information, first request permission from the person(s) concerned.
Dealing with confidential information: confidential information is never shared with third parties, unless you have explicitly given permission.
If a session or group activity is used (eg. for explanation or professional development), your privacy is protected by omitting or changing all confidential information.
Retention of Recordings: Recordings of live calls from premium courses will be available for a period of one month after the last live call session, after which they will be deleted.
Contact details: Cup of Empathy stores your contact details for administration, for example for sending an invoice.
Measured information: we use Google Analytics, Active Campaign and a Facebook Pixel to measure how the newsletter is read and the website is visited.
6. INCLUDED IN COURSES
Guidance during the live meetings in the premium version.
Guidance by answering your questions in the Telegram group at least every other working day.
7. PAYMENT
Payment is done before a session, workshop or course. With this your place is assured in the session or group activity.
You can pay by credit card or Paypal.
You will receive an invoice automatically.
If for whatever reason a payment is delayed, the costs of collection will be charged to the client.
8. WAITING LIST
If there is no availability to participate in a workshop or course at the time of registration, you can send us an email to be added to the waiting list. As soon as a spot has opened up, the first person on the waiting list is approached via email. If you do not answer in time, the next person on the list will be approached.
9. CANCELLATION
You can cancel via email. If you forget to cancel or if you do not show up, the payment will be charged.
If the cancellation is too last notice, you also pay (a part of) the contribution to protect the continuation of group activities for the other participants and our financial health.
Activity Cancellation You pay
Private session within 24 hours before start 100%
149,- euro
within 3 days before start 50%
Courses within 14 days after purchase 0%
Additionally, there is a money back guarantuee of 14 days after purchase.
For the online program, we’ll ask for your completed coursework to make sure you gave it a go, and ask what didn’t work for you so we can learn and improve. Once we receive your completed coursework, you’ll get a swift and complete refund within 7 days.
When we cancel an activity for any reason (for example due to too few participants), any money transferred by you will be refunded to your account within a week. We will notify you as soon as possible via telephone or email.
10. COPYRIGHT
Copyright of all materials are with the author, Cup of Empathy, Marianne van Dijk. Ownership of course material is with Cup of Empathy.
11. GROUP ACTIVITY PLANNING
We have the right to change the dates and / or times of group activities after your registration. If the new dates or times are not possible for you, all payed fees will be refunded into your bank account.
When an activity has to be interrupted after the start, we will do our best to let the activity continue as intended. If that fails, the amount you have transferred will be (partly) paid back.
If there are less than 6 participants, we will cancel the live calls. Only in highly exceptional situations will we cancel a course for other reasons (for example, a sudden passing of a close family member).
12. COMPLAINTS
If you are not satisfied with one of our services, you must report this within 14 (fourteen) days via email to info@cupofempathy.com
I (Marianne van Dijk, owner and founder of Cup of Empathy) will reply within 14 (fourteen) days. Using Nonviolent Communication, I will identify the needs and we will look for a solution.
If we can not figure it out together, we will invite an independent party to resolve the conflict with a binding ruling.
The name of our designated mediator is Astara Lieuw-On.
Complaints will be fully handled within 30 days.
Complaints will always be treated confidentially.
13. INDEMNIFICATION
Third parties can not derive any rights from the services of Cup of Empathy.
